GRACE UNDER PRESSURE
by KATHREEN SANTOS

By Kathreen Santos

I've been a makeup artist for almost nine years now, and if there's one thing I've learned, it's this: no training ever truly prepares you for the real-world chaos. The most important lessons come when you're under pressure, juggling brushes, clients, and time.

One particular day stands out.

I had multiple clients booked—including not one, but two VIPs. Both were expecting me at peak hours, both were important, and both wanted me personally. Against my better judgment, I said yes to both.

I didn’t factor in one crucial detail… travel time.

The traffic that day was brutal, and despite our best efforts, I arrived late to the second client’s location. It was a tough moment—I was embarrassed, flustered, and disappointed in myself. But instead of giving in to the pressure, I chose to rise above it.

My team and I quickly regrouped and crafted a game plan—a glam look that was both stunning and time-efficient. Every brush stroke had to count.

By the time we finished, she looked radiant. To my surprise, she was still smiling. She appreciated the effort and even thanked me for staying calm and professional under pressure.

Since that day, I make it a point to always arrive early, especially for her. She’s now one of my most loyal and supportive clients.

That experience taught me something priceless: Mistakes don’t define you—how you respond to them does.

In this business, and in life, grace under pressure is everything.